Terms and Conditions
Last Updated: Mar 24, 2025
Agreement to Terms
By accessing and using Sabarivasan Crackers ("the App"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the App.
Definitions
- "App" refers to Sabarivasan Crackers, including all services, features, and content
- "User," "you," "your" refers to any individual or entity using the App
- "Company," "we," "us," "our" refers to Sabarivasan Crackers and its affiliates
- "Services" refers to all cracker sales, delivery, and related services offered
- "Content" refers to text, images, data, and other materials on the App
- Product Catalog: Wide variety of eco-friendly crackers and fireworks
- Online Ordering: Easy-to-use ordering system with secure checkout
- Delivery Services: Reliable delivery to your doorstep across major cities
- Customer Support: Dedicated support for all your cracker needs
- 24/7 App Access: Core app available around the clock
- Support Hours: Customer support available during business hours
- Maintenance Windows: Scheduled maintenance with advance notice
- Service Updates: Continuous improvements and feature additions
- Full Payment Required: At Sabarivasan Crackers, we dispatch the crackers order only when the full payment is made
- Inclusive Pricing: The final quote we give for your cracker order is inclusive of charges like delivery, packaging and taxes
- Price Changes: The price displayed and the price of the crackers is to change anytime, subject to the right owned by Sabarivasan Crackers
- Order Confirmation: Once the checkout is complete, we will be sending you the invoice copy and details of payment to your mail or whatsapp inbox
- Accepted Forms: Credit cards, debit cards, digital wallets, bank transfers
- Payment Processing: Secure payment processing through authorized payment gateways
- Transaction Security: All payments are encrypted and secure
- Payment Verification: Orders processed only after payment verification
- Order Cancellation: Orders can be cancelled before dispatch with full refund
- Refund Processing: Refunds processed within 5-10 business days
- Partial Refunds: Partial refunds for cancelled orders after dispatch
- Return Policy: Returns accepted for damaged or defective products only
- Registration Required: Must create account to access full services
- Accurate Information: Provide truthful and complete information
- Age Requirement: Must be 18+ or have parental consent
- Business Accounts: Separate terms apply for business users
- Security: Maintain account security and password confidentiality
- Activity: You are responsible for all account activity
- Updates: Keep account information current and accurate
- Compliance: Use account in accordance with these Terms
- Voluntary: You may close your account at any time
- Involuntary: We may suspend or terminate accounts for violations
- Data Retention: Account data retained per Privacy Policy
- Outstanding Obligations: Termination does not relieve payment obligations
- Personal Purchases: Legitimate cracker purchases for celebrations
- Business Orders: Bulk orders for business or event purposes
- Product Information: Browsing and learning about our products
- Support: Seeking help and reporting issues
- Illegal Activities: Any unlawful or fraudulent activities
- Service Abuse: Excessive usage that impacts other users
- Security Violations: Attempting to breach app security
- Content Violations: Posting inappropriate or harmful content
- Misuse: Using the app for purposes other than intended cracker purchases
- Accuracy: Ensure all information is accurate and current
- Appropriateness: Content must be professional and respectful
- Ownership: Only post content you own or have rights to
- Compliance: Follow applicable laws and regulations
- Cancellation: Cancel anytime; refunds are prorated and subject to a 15% cancellation fee—only 85% of the total payment will be refunded.
- Delivery Charges: In case of cancellation, customers are responsible for any delivery charges incurred.
- Service Issues: Refunds are provided for service failures or technical problems.
- Processing Time: Refunds are processed within 5-10 business days.
- Delivery Dependencies: Service quality depends on third-party delivery partners
- Delivery Times: Estimates only, not guaranteed delivery dates
- Local Delivery: Currently serving major cities in India
- Product Restrictions: Subject to local regulations and safety guidelines
- Order Accuracy: Ensure accurate delivery address and contact information
- Delivery Acceptance: Be available to receive orders during delivery
- Compliance: Follow local regulations regarding cracker usage
- Safety: Handle products according to safety instructions
- Damage Claims: Report damage within 48 hours of delivery
- Lost Orders: File claims within delivery partner time limits
- Documentation: Provide photos and documentation for claims
- Resolution Process: Claims resolved per our policies
- Company Rights: Sabarivasan Crackers owns all app intellectual property
- Trademarks: Company names, logos, and service marks
- Copyrights: App design, code, and content
- Patents: Proprietary technology and processes
- Your Rights: You retain ownership of your content
- License Grant: Grant us license to use content for service delivery
- Public Content: Some content may be publicly visible
- Removal Rights: You may remove your content at any time
- Product Information: Product details and specifications
- Delivery Content: Delivery partner information and services
- Attribution: Proper attribution for third-party content
- Usage Rights: Subject to third-party terms and conditions
- Personal Information: Collection as described in Privacy Policy
- Usage Data: App usage and performance metrics
- Technical Data: Device and browser information
- Third-Party Data: Information from delivery partners
- Service Delivery: Use data to provide requested services
- Improvement: Analyze usage to enhance platform functionality
- Communication: Send service updates and notifications
- Legal Compliance: Use data as required by law
- Security Measures: Industry-standard security practices
- Access Controls: Limited access to authorized personnel
- Data Retention: Retention periods as specified in Privacy Policy
- Breach Notification: Prompt notification of security incidents
- No Guarantees: Services provided "as is" without warranties
- Delivery Dependencies: Not responsible for delivery partner service quality
- Technical Issues: App may experience downtime or issues
- Data Loss: Not liable for data loss or corruption
- Maximum Liability: Limited to fees paid in the 12 months prior
- Excluded Damages: No liability for indirect or consequential damages
- Force Majeure: Not liable for events beyond our control
- Third-Party Actions: Not liable for actions of third parties
- User Indemnification: You indemnify us for your violations
- Company Defense: We defend against third-party claims
- Cooperation: Both parties cooperate in defense of claims
- Settlement Rights: Right to settle claims as we see fit
- Account Closure: Close account at any time
- Service Cancellation: Cancel orders with notice
- Data Export: Export data before account closure
- Outstanding Payments: Pay all outstanding amounts
- Policy Violations: Terminate for Terms violations
- Service Abuse: Terminate for excessive or abusive usage
- Legal Requirements: Terminate if required by law
- Business Reasons: Terminate for business or technical reasons
- Data Retention: Data retained per Privacy Policy
- Access Termination: Immediate access termination
- Outstanding Obligations: Payment obligations remain
- Data Return: Return or delete user data as requested
- Company Right: We may modify these Terms at any time
- Notice Requirements: Provide notice of material changes
- Effective Date: Changes effective on posted date
- Continued Use: Continued use constitutes acceptance
- Material Changes: Significant changes to user rights or obligations
- Minor Updates: Clarifications and non-material changes
- Service Changes: Changes to service offerings or features
- Legal Updates: Updates to comply with new laws
- Review Period: Time to review changes before effective date
- Acceptance Options: Accept changes or terminate services
- Grandfathering: Some changes may not affect existing users
- Notification Methods: Email, app notice, or both
- Jurisdiction: Laws of India apply
- Venue: Disputes resolved in our jurisdiction
- Choice of Law: Indian laws govern interpretation
- Local Users: Local laws may provide additional protections
- Local Laws: Comply with applicable Indian laws
- Product Regulations: Follow local cracker and firework regulations
- Data Protection: Comply with local data protection laws
- Tax Obligations: Meet local tax requirements
- Support Email: [email protected]
- Phone: +91 6381571807
- Response Time: 24 hours for technical issues
- Emergency Support: Available for critical service issues
Service Description
Core Services
Sabarivasan Crackers provides a comprehensive cracker sales and delivery platform including:
Service Availability
Payment Terms
Payment Requirements
Payment Methods
Refund and Cancellation Policy
User Accounts
Account Creation
Account Responsibilities
Account Termination
Acceptable Use
Permitted Uses
Prohibited Uses
Content Standards
Refunds and Cancellations
Shipping and Delivery
Service Limitations
User Responsibilities
Claims and Disputes
Intellectual Property
App Ownership
User Content
Third-Party Content
Privacy and Data
Data Collection
Data Usage
Data Protection
Limitation of Liability
Service Limitations
Liability Caps
Indemnification
Termination
Termination by User
Termination by Company
Post-Termination
Changes to Terms
Modification Rights
Change Types
User Rights
Governing Law
Applicable Law
Compliance Requirements
Contact Information
Miscellaneous
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Sabarivasan Crackers regarding the App.
Waiver
No waiver of any provision constitutes a waiver of any other provision or future violations.
Assignment
You may not assign your rights under these Terms without our written consent.
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These Terms and Conditions are effective as of March 24, 2025, and supersede all previous versions.